FAQ's

What is different about buying direct from Knolly?

We believe in supporting bikes shops which is why we include them in the sale process when you buy online. What is different about this is we share the sale with dealer which means they benefit from us selling online. Other consumer direct brands completely cut out the local dealer and some of the big brands only provide a portion of the sale to the dealer and they will ship the product to the store even if the dealer has that bike on their sales floor (which does not help the dealer move the stock they own) We also work closely with each consumer and dealer to make sure it all goes smoothly. So if there is a problem we will take care of it.  

Why USD?

You might be wondering why a Canadian company only has USD for pricing but being a global brand selling to the international market the majority of our business is done in US dollars so we use the more globally acceptable currency. 

Where do the products ship from?

All of our products ship from Vancouver, BC so customers in Canada or the USA will not pay any duty or brokerage fees. 

Outside of North America you will be responsible for paying duties, brokerage, VAT, and any other charges required on importation. 

What size am I?

Here is a very simple guide to help you determine what size you are. Please keep in mind that bike fit is very personal and these are only guidelines to help narrow down your selection. 

Small - Under 5'7"

Medium- 5'7" - 5'11"

Large - 5'11" - 6'2"

XLarge - 6'3" and above

Will I be a better rider on a Knolly?

Yes.